Your Questions Answered

Your Questions Answered

Information for Subscribers

Your Safety is Our Foremost Priority
Full details on our Vaccination Policy and Safety Protocols at the Four Seasons Centre for the Performing Arts here.

I have funds on account from cancelled performances in the 2020/21 or 2019/20 season – what are my options?
All subscribers who have funds on account received this information in their 2021/22 subscription renewal package. You can contact Audience and Donor Services at any time to discuss your account at 416 (1 866) 345 9595 or by email at info@national.ballet.ca.

When will I receive my subscription tickets?
Subscribers will receive their tickets and subscription materials in October, prior to the start of the November season.

I am not sure right now how I feel about returning to the theatre. What if I change my mind?
These are uncertain times and we understand that some subscribers may not be comfortable returning to the theatre. Please be assured that we have options for you including a charitable tax receipt, refund in the amount of your ticket or the choice to leave your funds on account.

What happens if performances need to be cancelled?
In the event that any changes need to be made to the 2021/22 season, you can choose to keep your funds on account, receive a refund or charitable tax receipt in the amount of your ticket.

What productions are in the 2021/22 season?
Full details of the 2021/22 season, click here >

Why are there only five instead of six ballets in my Premium package?
As we return to a normal performance and rehearsal schedule, the decision was made to include only one performance, instead of two, in the fall. Premium packages for the 2022/23 season will return to the usual six ballets.

I have received my renewal information but the amount of funds on account is different to what I was expecting.
Due to the need to print information in advance, money on account balances stated on your renewal were correct at the time of going to print. If you feel that the information on your renewal is incorrect, please call our Audience & Donor Services on 416 (1 866) 345 9595 and the team will be pleased to assist you.

Further questions?
Our friendly and knowledgeable Audience and Donor Services team is here to help. Contact us at 416 (1 886) 345 9595.

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